Terms of Use

This page sets out the rules that govern use of our platform and explains the relationship between you and us. It describes your obligations as an account holder, the main requirements for using our services, and the key operational rules that apply to promotions, payments and disputes. By registering and using the site you agree to these terms and any additional terms that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide only true personal information, keep your password confidential and notify us immediately if you suspect unauthorised access. Only one account is permitted per person unless we agree otherwise in writing. We may suspend or close accounts where we suspect fraud, bonus abuse, chargebacks, collusion or other breaches of these terms.

Account verification

We may require identity and address verification at any time, including before processing withdrawals. Verification documents must be genuine and clearly legible. Until verification is complete, access to certain account features or withdrawals may be restricted.

Eligibility requirements

To use the platform you must be at least 18 years old and legally permitted to participate in gambling in the United Kingdom. Residents of jurisdictions where participation is prohibited are not eligible. We reserve the right to refuse registration or restrict accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the site for lawful, personal play only. Prohibited activity includes attempting to manipulate games, opening multiple accounts, sharing accounts, using automated betting systems or placing bets with stolen payment methods. Commercial use or any activity intended to exploit promotions or system vulnerabilities will lead to account restrictions and forfeiture of funds.

General bonus and promotion rules

All promotions are subject to separate terms that apply in addition to these terms. Promotional offers may have eligibility rules, contribution rates for games, wagering requirements and maximum withdrawable amounts. Details for each promotion appear with the offer. We may decline promotional participation where prohibited by payment method or where there is evidence of abuse.

Deposits and withdrawals

Deposits must be made using approved payment methods. Withdrawals are typically returned to the originating payment method where possible. We carry out risk and anti-money-laundering checks on deposits and withdrawals; this may require additional documents and can result in temporary account holds. Minimum or maximum transaction and monthly withdrawal limits may apply and can vary by account or by payment method.

Dispute resolution

If you have a complaint contact our support team and we will acknowledge and investigate promptly. We aim to resolve disputes through our internal process. If a matter remains unresolved you may seek independent advice or mediation as permitted by applicable law. While a complaint is being handled we may place restrictions on the account where necessary.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified by posting revised terms on the site or by other reasonable means. Continued use of the platform after notice constitutes acceptance of the updated terms. If you do not agree with changes you should close your account in accordance with the account closure process.